We build businesses that can grow beyond their founders.
Growth exposes every gap in how a business runs. We find them across your whole operation, build the operational infrastructure to move you forward, and connect you with trusted specialists when the work calls for it.
You grew. The operation didn't.
Everything still runs through you.
Every decision, approval and answer waits on the founder. A day off feels like a risk.
Things break every time you grow.
New clients, new hires, new tools. Same fires, just bigger.
Four advisors, four different answers.
Your accountant, marketer and IT person each have a plan. None of them talk to each other.
A business that needs its founder in every room isn't built to last.
An agency clients wouldn't leave.
F28 Agency started in 2019 building workflows and systems for founders. Clients hired us for one project and kept us for the next: marketing, then operations, then hiring.
Along the way we kept seeing the same pattern. A marketing problem was really a sales process problem. A hiring problem was really an org design problem: no hiring plan, no onboarding or training, and no documented processes to show new hires what to do, which turned into frustration and turnover. And the founder was still holding everything together.
We outgrew the agency model. So did our clients. Today F28 & Co. is an operations consulting firm: we lead operations in-house and bring in vetted specialists where the work calls for it.
See when a specialist is called for
Built by someone who has sat in your seat.
Fallon Scott, CPA and Lean Six Sigma certified, brings the view of an auditor, an operator and a business owner. Former KPMG auditor and founding member of Delta Air Lines' Internal Audit and Enterprise Risk Management practice. Co-founder of an all-inclusive wedding and event venue that grew 11x in 12 months.
Fallon provides strategic leadership and oversight across F28 & Co., personally leading select consulting and transformation engagements. Our experienced team delivers the work, supported by a network of vetted specialists.
Explore Fallon's approach at fallonscott.com →Diagnose first. Then the right expert.
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01
We find the gap
We audit the client journey and the employee journey end to end, from how people find you to how your team gets trained.
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02
The right expert, even when it isn't us
Operations work stays with our team. If your first move is funding, a technical build or legal work, we point you straight to the partner who does it best.
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03
One plan, everyone aligned
When we recommend a partner, we share the plan and the outcomes you're after, so every advisor starts from the same page instead of pulling you in four directions.
The right expertise. Working toward the same outcome.
Knowing good accountants, attorneys and marketers isn't the point. We understand how the whole business needs to run, see where it's breaking, and bring the right solutions and people together. That's the difference between a referral network and a consulting firm.
Find your biggest gap in 2 minutes.
The Business Gap Assessment shows which area is holding back growth, and whether it's ours to fix or a partner's.
Technology built around how your business actually operates.
When off-the-shelf systems fall short, we translate your operational requirements into a technology solution built around how your business actually works. We lead the operational architecture, product management and implementation, while trusted development partners handle the engineering.
- Apps
- CRMs
- ERPs
- LMS
- Client portals
- Dashboards
F28 & Co. leads
- Operational architecture
- Requirements translation
- Product management
- Implementation and rollout
Development partners deliver
- Engineering and software development
What becomes possible when the business no longer depends on you.
- You step out of the day-to-day without things slipping.
- Your team knows what to do without asking you.
- Growth adds revenue, not chaos.
- The business is worth more because it doesn't depend on you.
- You stay the bottleneck.
- Good hires leave because nobody can train them.
- Every new client adds stress instead of margin.
- You keep paying advisors for plans that don't connect.
Need help with operations specifically?
See every way Fallon works with founders, with the details on each: operations engagements, fractional COO leadership and AI systems implementation.